How to Reset Your M-PESA PIN If Forgotten

Here are the steps to follow;

Option 1: Using the M-PESA App

• Open the M-PESA or MySafaricom App.
• Tap ‘Forgot PIN?’ on the login screen.
• Enter your Safaricom mobile number.
• You’ll receive a One-Time Password (OTP) via SMS.
• Enter the OTP in the app.
• Set your new M-PESA PIN and confirm it.

Your PIN is now reset — you can start using M-PESA again.

Option 2: Using the USSD Code

• Dial *334# on your Safaricom line.
• Select My Account > M-PESA PIN > Reset PIN.
• Enter your National ID/Passport number.
• You’ll receive a temporary PIN via SMS.
• Use the temporary PIN to log in, then change to a new PIN of your choice.

Option 3: Via Safaricom Customer Care

• Call 100 (for prepaid) or 200 (for postpaid).
• Request M-PESA PIN reset.
• Provide identity verification (e.g. ID number, recent transactions).
• You’ll get a temporary PIN via SMS.
• Use it to log in and set a new PIN.

Tips for Your New PIN

• Use a 4-digit PIN that's easy to remember but hard to guess.
• Avoid using birthdays or repetitive numbers (e.g. 1111).