How to Apply For Good Conduct Certificate in Kenya 2025 | Complete Guide

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How to Apply For Good Conduct Certificate in Kenya 2025 | Complete Guide

Imagine landing your dream job, only to be asked for a Certificate of Good Conduct (CGC)—a document proving you have no criminal record. Or perhaps you're applying for a visa, and immigration requires this certificate. Without it, opportunities slip away.

In Kenya, the Good Conduct Certificate is issued by the Directorate of Criminal Investigations (DCI) and is a mandatory requirement for employment, visas, scholarships, and even some business licenses.

This 2025 updated guide walks you through the entire process—online application, required documents, fees, and collection—ensuring you get your certificate fast and hassle-free.

What Is a Good Conduct Certificate in Kenya?

A Good Conduct Certificate (GCC), also called a Police Clearance Certificate, is an official document confirming that you have no criminal record in Kenya. It's often required for:

  • Job applications (local and international)
  • Visa applications (study, work, or immigration)
  • Professional licensing (doctors, engineers, teachers)
  • Adoption processes
  • Volunteer work with vulnerable groups

The certificate is valid for 12 months from the date of issue.

Who Is Eligible for a Good Conduct Certificate?

Before applying, ensure you qualify:

Kenyan citizens (must have a valid ID)
Foreign residents (must have a valid alien/foreigner certificate)
Minors (applications must be done by parents/guardians)

If you've ever been arrested or charged, the DCI will review your records before approval.

How to Apply for a Good Conduct Certificate in Kenya (2025 Step-by-Step Process)

The process is fully online via the DCI e-services portal. Here's how to apply:

Step 1: Register on the DCI Portal

  1. Visit https://portal.dci.gov.ke
  2. Click "Register" (for first-time users)
  3. Enter your ID number, email, and phone number
  4. Verify your account via OTP (SMS or email)
Pro Tip: Use an active email and phone number—you'll need them for updates.

Step 2: Log In and Fill the Application Form

  1. Log in to your DCI account
  2. Select "Apply for Certificate of Good Conduct"
  3. Fill in your details:
    • Full name (as per ID)
    • Date of birth
    • Gender
    • Occupation
    • Reason for application (employment, visa, etc.)
Common Mistake: Typos in your name can delay processing—double-check before submitting!

Step 3: Upload Required Documents

You'll need:

Scanned copy of your ID (front & back)
Passport-size photo (white background)
KRA PIN certificate (for employed applicants)

Note: Foreigners must upload their passport and alien ID.

Step 4: Pay the Application Fee

  • Ksh 1,050 (for Kenyans)
  • Ksh 2,050 (for foreigners)

Payment Methods:
✔ M-Pesa (Paybill 222222, Account: DCI)
✔ Credit/Debit Card (Visa/Mastercard)

Pro Tip: Keep the transaction receipt—you'll need it for tracking.

Step 5: Schedule Fingerprinting Appointment

After payment, book an appointment at:

  • DCI Headquarters (Nairobi)
  • Nearest DCI branch (Mombasa, Kisumu, Nakuru, etc.)

What to Expect: Your fingerprints will be taken digitally (no ink).

Step 6: Wait for Processing & Collection

  • Processing time: 7–14 working days
  • Notification: You'll get an SMS/email when ready
  • Collection options:
    • Pick up in person (DCI HQ or selected stations)
    • Delivery via courier (extra fee applies)

Real-Life Example: Jane, a nurse applying for a job in the UK, got hers in 10 days by following these steps.

How to Check Your Good Conduct Certificate Status

Wondering if your certificate is ready? Here's how to check:

  1. Log in to DCI portal
  2. Go to "Track Application"
  3. Enter your reference number

Alternative: Call DCI helpline (0800 722 203) for updates.

Common Reasons for Delays & How to Avoid Them

Incorrect details (name mismatch with ID) → Verify before submission
Unclear fingerprints → Ensure fingers are clean & dry
Payment issues → Confirm transaction with DCI if receipt isn't reflected

Expert Insight: "Most delays happen due to incomplete documents. Always cross-check before submitting." — DCI Officer Interview, 2025

What If Your Application Is Rejected?

Rejections are rare but happen if:

You have a criminal record
Fraudulent documents were submitted

What to Do:
- Appeal via DCI's complaints desk
- Seek legal advice if wrongly denied

FAQs About Good Conduct Certificates in Kenya

1. How long is the certificate valid?

12 months (reapply if expired)

2. Can someone else collect it for me?

Yes, with an authorization letter & their ID

3. Is there an express service?

No, but applying early avoids last-minute rushes.

Final Tips for a Smooth Application

✔ Apply at least 3 weeks before your deadline
✔ Use a high-quality passport photo
✔ Keep all receipts and reference numbers

Conclusion: Your Step to a Clean Record

Getting a Good Conduct Certificate in Kenya is straightforward if you follow the right steps. Whether for a job, visa, or licensing, this guide ensures you avoid delays and get your certificate fast.

Need help? Drop a comment below or contact DCI's support team for assistance.

Ready to Apply? Visit DCI Portal now!

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